Focusing on The Customer

Praxair: Customer Service, Gas Application, & System Support

Our Strengths - Your Gain

Competency icons - all 3For Praxair and the food processing market areas we serve, there are three general, yet descriptive, categories that group and detail unique competencies that address the needs of our customers. This focus on temperature, the gas application, and the system support allows our customers to quickly reference the type of products and services that we offer in the market place. The icon images associated with the competencies provides for easy reference, recognition, and recall.

Cryogenic Technology for Precise Temperature Control

It's Under Control

Temperature ControlWhen you see the snowflake icon, think temperature. More specifically, think temperature control. Part of our core technological capability at Praxair lies in not only helping you freeze your product using state-of-the-art cryogenic technology but in using our vast applications expertise to actually control the freezing process.

Controlling temperature may seem like fairly basic science. In truth it’s a lot more complicated than you might think. As you know, different food products begin to freeze at different rates as the temperature drops. It’s also important to note that temperatures will fluctuate in the food processing chain and are dependent on the nature of a product, for instance — whether it’s marinated, seafood or muscle meat, chopped and formed, raw or cooked — if cooked, what the internal and external temperature is when it reaches the cooling chamber. Of course, these are just a few of the many variables that are important in determining the ideal temperature for your process and your application.

Fortunately at Praxair, we have given a lot of thought to both the process and application and have become the leading experts in determining precise temperature parameters for food processing operations, ultimately helping processors to optimize product quality and minimize their costs.

Cryogenic chilling and cooling systems from Praxair

Coldfront™ cryogenic gas & freezing equipment systems

Manage Your Food's Atmosphere with Praxair

More Than Just Gas

Atmosphere Application

Atmosphere Application, appropriately enough, is represented by the blue cloud shown here. At Praxair, our expertise in atmosphere application goes far beyond simply being one of our core competencies. Using cryogenic liquid and gases – like CO2 or nitrogen – at precise concentrations for the correct amount of time, Praxair can manage the atmosphere in hundreds of applications with technologies ranging from freezing and chilling to controlled atmosphere stunning (CAS).

By applying atmosphere with utmost precision in these applications, we also provide an environment that’s designed with the safety of your employees in mind. Both input and exhaust are evaluated to assure safe application of industrial gases in your applications.

Praxair has a range of atmosphere applications that help control your world:

  • Modified atmosphere packaging (MAP)
  • Carbonation
  • Ozonation
  • Inerting
  • CO2 and nitrogen for chilling and freezing
  • Controlled atmosphere stunning (CAS)
  • Oxygen and CO2 for wastewater treatment

Regardless of your food product or current process, Praxair has the expertise to help you optimize your new or existing operation. Let Praxair help you control your world.

local Equipment production, Customer Service, and Replacement Parts

Parts and Service

Service and Systems Support

Think the idea of true customer service is a thing of the past? Then you’re not working with Praxair. The purple icon shown above is your link to the full measure of customer service, replacement parts, and system support that backs every Praxair product and is present in each and every customer relationship — 24/7, 365 days a year. There’s more to a Praxair product than shiny stainless steel - produced in our Wooster, Ohio production facility - and our gas applications technology. Every Praxair freezing or chilling system has a global network of Praxair experts backing it up by providing guidance, parts, and service.

When you buy a Praxair product, you get Praxair’s total system approach, which ensures that customers receive products optimized for their operations, plus 24/7 support services that include:

  • Complete system review and start-up
  • Customized production of all equipment and system elements including access to a wide variety of replacement parts
  • Project management for installation
  • Operator training
  • System efficiency optimization
  • Cryogen delivery systems analysis
  • Access to our Food Lab for product testing and equipment recommendations
  • Detailed freezer exhaust systems
  • Freezer production certification direct from the Praxair equipment manufacturing center in Wooster, OH
  • A full safety audit

Ready to be treated like a valued customer? Contact us today to learn more about Praxair’s Service and Systems Support. We'll have a technical representative get in touch with you.

Total Systems Approach Market Sheet (85KB)